Shortly after El Reg asked the Ministry of Justice about the flaw with the site in question, the JS and CSS magically reappeared.
While one-size-fits-all site GOV.UK has come in for a number of thoroughly deserved brickbats from these quarters over the years, we were able to view the precise impact that the absence of JS and CSS had on that form, thanks to a seriously obscure data-tracking page.
By today, however, that had declined to just 58 per cent of form visitors, leaving a noticeable dip.
Legal aid eligibility is not the most pressing of matters, and an online questionnaire doesn’t really have much of an impact on serious claims. It might spare a few lawyers the occasional chat with potentially annoyed folk but does little else in practice. It may or may not give oversimplified “yay or nay” answers to complex and nuanced issues.
“The team responsible for maintaining digital services in MoJ are auditing the services they support and putting in measures to ensure this sort of problem does not arise again for this or any other service they provide,” said the spokesman.
We asked the MoJ why its web pages ran into difficulties and a spokesman told us “we have nothing further to add”. ®
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